← PREVIOUS ARTICLE NEXT ARTICLE → Turning to Technology to Protect Margins Inflation, stock overages and outages, the threat of tariffs, rising labor costs, and constantly changing prices make maintaining margins challenging for retail businesses today. How...
← PREVIOUS ARTICLE Business of Excellence: ProTrade Hardware Business: ProTrade Hardware & BBQ Supply Location: Somerset, Kentucky Owner: Jenn and Luke Bates Years in business: 5 Jennifer and Luke Bates probably couldn’t have imagined a rockier road when they...
← PREVIOUS ARTICLE NEXT ARTICLE → Crossroads Ace’s John Rice is Golden Acknowledged for 50 years of dedication In 1971, the same year Apollo 14 landed on the moon and Disney World first opened its doors in Orlando, Florida, John Rice began his journey...
← PREVIOUS ARTICLE NEXT ARTICLE → Paladin People – Joe Walker Joe Thrives on Challenges Joe Walker is someone who truly enjoys tackling challenges. That makes him adept at solving problems and driving projects and product development forward. He brings...
← PREVIOUS ARTICLE NEXT ARTICLE → Remote Manager Approval Managers are often all around the store and not always available to assist cashiers and other employees with a variety of issues or can’t reach the checkout lane quickly. The Remote Manager Approval...
← PREVIOUS ARTICLE NEXT ARTICLE → Simplify Customer Retention with Technology Retailers understand the critical importance of customer retention, and the statistics back them up: 65% of an average company's business comes from existing customers. 43% of...
← PREVIOUS ARTICLE Blountville Hardware Lauded for Hurricane Relief Efforts Carl Houser Sr. and his family were deeply invested in Blountville, Tennessee before he bought a hardware store that had recently been shuttered in 2023 at auction. He had operated an...
← PREVIOUS ARTICLE NEXT ARTICLE → Our quarterly recap reviews our news and highlights from the past three months in case you missed something. PaladinShop™: Revolutionizing Online Retail – PaladinShop offers a digital store packed with customer...
← PREVIOUS ARTICLE NEXT ARTICLE → Paladin People – Ethan Hernandez-Haga Ethan is Helping Build Paladin’s Latest Innovations Ethan Hernandez-Haga grew up in Colorado summiting some of the Rockies’ highest peaks. So, it’s probably not a surprise...
← PREVIOUS ARTICLE NEXT ARTICLE → NPS: Listening to Your Customers Most business owners understand the power of word-of-mouth advertising. Excellent customer service leads to satisfied customers who share their positive experiences with family and friends....
← PREVIOUS ARTICLE NEXT ARTICLE → New Features for Stores Ability to process Do It Best Direct Ship invoices (Drop Ship invoices) Efficient inventory management allows clients to spend more time with customers while maintaining clean inventory data. To this...
← PREVIOUS ARTICLE NEXT ARTICLE → Industry News: Proctor Ace Hardware coming up roses Proctor Ace Hardware, a Paladin customer since 2013, was featured in Hardware Retailing for its Floral Emporium. While many hardware stores feature nurseries, greenhouses,...
← PREVIOUS ARTICLE NEXT ARTICLE → Paladin People – Michael Papin by Alex Best | February 26, 2025 Michael Helps Keep Paladin’s Network Running Smoothly Michael, Paladin’s newest Network Administrator, has made a significant impact in less than a...
← PREVIOUS ARTICLE NEXT ARTICLE → PaladinShop™: Revolutionizing Online Retail In the first eleven months of 2024, American online shoppers spent a staggering $1.218 trillion, according to CapitalOne Shopping statistics. Projections indicate that online...
← PREVIOUS ARTICLE Business of Excellence – Ace Hardware of Orange City Business: Ace Hardware of Orange City Location: Orange City, Florida Owner: Tim McMillon Years in business: 1 under current owner Tim McMillon never planned on running a hardware store,...
← PREVIOUS ARTICLE NEXT ARTICLE → We’re always monitoring the industry news. Here are some headlines and notices from the retail, hardware and LBM sectors. Hardware Retailing Do it Best and True Value Announce Support for California Wildfires Do it Best...
← PREVIOUS ARTICLE NEXT ARTICLE → Paladin People – Sam Fitzpatrick Sam and His Team Set Stores Up for Success Sam Fitzpatrick is a natural problem solver, a skill he honed through his love for Minecraft, an educational video game that fosters...
← PREVIOUS ARTICLE NEXT ARTICLE → New Features for Stores Include Transaction Details with mid-month statements Special Order Margin Calculator Use US Territories in customer addresses Include Transaction Details with mid-month statements To enhance customer...
← PREVIOUS ARTICLE Industry News: Wilkes County Hardware Spotlights its Electrical Merchandising For the past nine years, Richard and Angela Searcy have been meeting the hardware needs of North Wilkesboro, North Carolina, through their store, Wilkes County...
← PREVIOUS ARTICLE NEXT ARTICLE → New Features for Stores Orgill Product Images Special Orders Documents Customer Document Attachments Net Promoter Score Orgill Product Images Orgill product images are now available in Advanced Lookup. No set-up is required....
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