For over 40 years we’ve backed our innovative retail solutions with our 100% USA-based, in-house support. If you’ve got a challenge, we’re always ready to help.
Client Web Portal
Includes searchable Knowledge Base articles, our Paladin University educational webinars, and new features online and on your system.
We put help where you need it most – on your point of sale terminals. No need to go to a website or call.
Help Request Portal
Industry leading NPS
Net Promoter Score (NPS) surveys determine the likelihood that customers would recommend a company or product to a friend. Technology industry scores above 5 are considered excellent. Paladin clients consistently score us 8 or higher!
Don’t just take our word for it
Ten years since we chose Paladin, and it was still one of the best decisions we have made. Even with all the changes with COVID we are all dealing with they still are providing excellent customer service.
Paladin offers the best customer support of any company we do business with. Everyone that handles a case treats me with complete respect.
By far the most excellent service ever. Fast response from customer service and the best customer service representatives out there.
The staff is always friendly and willing to assist no matter the issue. I had an issue that ended up not being Paladin-related, rather ISP-related. Still, they called back to check on us to make sure we were up and running. That’s something you don’t get from other suppliers.
Any time my company has had a problem, Paladin has been there to help fix it. I’m very happy with them.
Everyone is always incredibly helpful and genuinely concerned with solving my problems. I couldn’t ask for better customer service.