Support that puts you first.

For over 45 years, we’ve backed our innovative retail solutions with our 100% USA-based, in-house support. If you’ve got a challenge, we’re always ready to help.

Client Web Portal

Includes searchable Knowledge Base articles, our Paladin University educational webinars, and new features online and on your system.

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Telephone Support

Our in-house, 100% US-based support is available weekdays during extended business hours.

Help Request Portal

Automatically collects details about your store that lets us quickly and efficiently respond to your specific needs.

Wellness Checks

Our wellness team proactively reaches out to new users to ensure they are smoothly integrating our services, address any concerns, and provide support for any questions
they may have.

Chat Support

We put help where you need it most – on your point of sale terminals. No need to go to a website or call.

Hardware Assistance

Our services include updating and maintaining computer hardware which involves upgrading components to enhance performance and conducting regular servicing to ensure efficient operation, a crucial service for any business using technology in their operations.

Industry leading NPS

Net Promoter Score (NPS) surveys determine the likelihood that customers would recommend a company or product to a friend. Technology industry scores above 5 are considered excellent. Paladin clients consistently score us 8 or higher!

Weekly

Monthly

Yearly

Don’t just take our word for it

Ten years since we chose Paladin, and it was still one of the best decisions we have made. Even with all the changes with COVID we are all dealing with they still are providing excellent customer service.

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George Uribe – Long Island Hardware

Paladin offers the best customer support of any company we do business with. Everyone that handles a case treats me with complete respect.

Ronnie Garner – Sanders Ace Hardware

By far the most excellent service ever. Fast response from customer service and the best customer service representatives out there.

Lutfi Awaad – Palmetto Hardware & More

The staff is always friendly and willing to assist no matter the issue. I had an issue that ended up not being Paladin-related, rather ISP-related. Still, they called back to check on us to make sure we were up and running. That’s something you don’t get from other suppliers.

Keddy Blumenthal – Colorcraft Paint

Any time my company has had a problem, Paladin has been there to help fix it. I’m very happy with them.

Gabe Gratz – Crosby Drugs

Everyone is always incredibly helpful and genuinely concerned with solving my problems. I couldn’t ask for better customer service.

Daniel Austin Curtis – Crystal Springs Hardware