How Installation Works

Three easy steps to get your store running with Paladin

Your success coach will coordinate a time for our team to begin the point of sale installation process.

Data Conversion

We’ll take the data from your old system and convert it to be used in your new Paladin system.

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Equipment Setup

We’ll get you set up with the hardware you need.

Training

Our experts will teach you how to use Paladin Point of Sale and schedule your go-live event.

BizLaunch™ gets you started

Every store hits the ground running with Paladin’s free BizLaunch™ package, ensuring a seamless transition so your store is geared for success without delay.

BizLaunch™ Retail Package

  • Initial training session
  • Software support & 24-hour emergency support
  • Data conversion
  • 30-day trial of Managed Security™
  • 30-day trial of Microsoft Office
  • ODBC database connector

BizLaunch™ Pharmacy Package

  • Initial training session
  • Software support & 24-hour emergency support
  • Data conversion
  • 30-day trial of Managed Security™
  • 30-day trial of Microsoft Office
  • ODBC database connector
  • IIAS Certifaction & FSA/HSA Card Compliancy
  • NPLEx Approved Stop Meth Integration
  • Pharmacy System Integration

People make the difference

Paladin has built a loyal customer following by providing solutions that are built on great technology, a non-disruptive installation process, and responsive customer support.

Telephone support

We are available weekdays during extended business hours.

Emergency Support

Our 24-hour emergency support service quickly puts you in touch with an on-call support engineer.

Paladin Updates

Updates are automatically installed, ensuring your system is always up to date.

Paladin Help Portal

Benefit from access to Knowledge Base articles, training videos, documentation and user forums.

Customer Support Hours

5am – 5pm PT

Business hours

7am – 4pm PT

Nights and weekends

24-hour emergency support is always available

Custom programming

We have a diverse and capable team of US-based software engineers, designers and testers to give life to your ideas. Whether it’s a simple feature added to our software, or a stand-alone program to drive your enterprise, Paladin is looking forward to entertaining your needs.

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