How Installation Works
Three Easy Steps to Get Your Store Running with Paladin
Your success coach will coordinate a time for our team to begin the point of sale installation process.
Data Conversion
We’ll take the data from your old system and convert it to be used in your new Paladin system.
Equipment Setup
We’ll get you set up with the hardware you need.
Training
Our on-site experts will teach you how to use Paladin Point of Sale and schedule your go-live event.
On-Site Installation
For all retail stores, we send a Paladin team member to get your store up and running. Whether the setup and installation takes three hours or three weeks, we won’t leave until your store is live. After the installation you’ll be in the capable hands of our customer service team. They’ll do everything in their power to keep you happy for years to come.
Paladin BizLaunch™ Gets You Started
Every store hits the ground running with Paladin’s FREE BizLaunch™ package ensuring a seamless transition so you can be geared for success without delay.
BizLaunch
This installation package is for all retail stores.
Initial Training Session Senior Team Travel to Your Store Software Support & 24-Hour Emergency Support Data Conversion 30-Day Trial of Managed Security™ 30-Day Trial of Microsoft Office ODBC Database ConnectorClick Below for Pharmacy BizLaunch Installation
BizLaunch Pharmacy
This installation package is for pharmacies.
Initial Training Session Software Support & 24-Hour Emergency Support Data Conversion 30-Day Trial of Managed Security™ 30-Day Trial of Microsoft Office ODBC Database Connector IIAS Certifaction & FSA/HSA Card Compliancy NPLEx Approved Stop Meth Integration Pharmacy System IntegrationBoost Your Success
Once Paladin Point of Sale installation is complete and running in your store, continue to advance your business with expert hands-on guidance with Paladin BizServices™.
People Make the Difference
Paladin has built a loyal customer following by providing solutions that are built on great technology, a non-disruptive installation process, and responsive customer support.
Telephone support
We are available weekdays during extended business hours. Submit a service request any time through our Help Portal.
Emergency Support
An optional 24-hour emergency response service quickly puts you in touch with an on-call support engineer.
Paladin Updates
Updates are automatically installed with no additional charge, ensuring your system is always up to date.
Paladin Help Portal
Benefit from access to Knowledge Base articles, training videos, documentation and user forums.
Customer Support Hours
5am – 5pm PST
Business Hours
7am – 4pm PST
Nights and Weekends
24-Hour Emergency support is always available.
Custom Programming
Custom software and development is Paladin Data’s business. Paladin has a diverse and capable team of US-based software engineers, designers and testers to give life to your ideas.
Whether it’s a simple feature added to the already powerful Paladin POS or a standalone program to drive your enterprise, Paladin is looking forward to entertaining your needs.
Need of a one-of-a-kind special feature?
Paladin is happy to do it.
Want a robust, multifaceted application designed, engineered and implemented?
We can do that also.
See What Others Have to Say About Paladin