Frequently Asked Questions (FAQ's)
Is switching to Paladin expensive?
No. Paladin is a low monthly subscription service with nominal upfront cost. Many customers find that using the features in Paladin increases profits considerably, which more than offsets the subscription fee.
Will switching to Paladin be easy?
Yes. We will assign you a dedicated account manager who is responsible for walking you through the “go live” process. Additionally, we provide both remote and on-site training. Paladin is easy to learn, allowing cashiers to start ringing up sales after as little after minutes of training.
Does Paladin require a long-term commitment?
No. Our agreement is month to month.
Is it difficult to transfer my inventory, customer data, accounts receivable, etc. to Paladin?
No. While we assemble your system, our technicians prepare your data for installation on to your new system. After your data is converted and thoroughly verified by our technical team, it will be installed for you.
Will I have to pay for software updates?
No. As a subscriber, you’ll receive all Paladin software updates free of charge. You’ll always be running on the latest version of Paladin Point of Sale.
Can someone from Paladin come by and set up the new system?
Yes. Installation service is available.
I have more than one store, will Paladin work for me?
Yes. Our Multi Site™ solution keeps all your stores connected. Each store communicates through our secure cloud server, giving you a real-time view of your business.
I’ve used the same credit card processor for years. Will I have to change if I decide to switch to Paladin?
No. Paladin is compatible with a variety of payment processors. It’s possible we already integrate with yours. If you like, we can help you compare rates so you can choose the best payment processor for your needs. You might end up saving money by using one of our preferred processors.
Does Paladin allow split payments?
Yes. Paladin can split multiple forms of payment on a single transaction.
If I have questions, can I call your support team?
Yes. Customer support is available from 5:00 AM through 5:00 PM PT weekdays. You can also find answers on our Help Portal. In case of an emergency, we always have support staff standing by 24/7/365.
If I cancel my subscription, do I keep my data?
Yes! We’ll even help you create a backup of your data before deactivating Paladin.
My internet connection isn’t always reliable. Will Paladin work if my internet goes down?
Yes. Connectivity is not required for cash sales. Credit and debit card transactions may require an internet connection. As an option, we offer failover devices that allow you to switch automatically to a cellular or satellite connection if your primary internet connection fails.
I like Paladin, but don’t know where to start. What should I do next?
Call our sales department at 1-800-725-2346 (option 1) They’ll be able to schedule a demonstration and answer all your questions.