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NPS: Listening to Your Customers

NPS: Listening to Your Customers

← PREVIOUS ARTICLE NEXT ARTICLE → NPS: Listening to Your Customers Most business owners understand the power of word-of-mouth advertising. Excellent customer service leads to satisfied customers who share their positive experiences with family and friends....
Tech Buzz – March 2025

Tech Buzz – March 2025

← PREVIOUS ARTICLE NEXT ARTICLE → New Features for Stores Ability to process Do It Best Direct Ship invoices (Drop Ship invoices) Efficient inventory management allows clients to spend more time with customers while maintaining clean inventory data. To this...
Industry News – March 2025

Industry News – March 2025

← PREVIOUS ARTICLE NEXT ARTICLE → Industry News: Proctor Ace Hardware coming up roses Proctor Ace Hardware, a Paladin customer since 2013, was featured in Hardware Retailing for its Floral Emporium. While many hardware stores feature nurseries, greenhouses,...
Paladin People – Michael Papin

Paladin People – Michael Papin

← PREVIOUS ARTICLE NEXT ARTICLE → Paladin People – Michael Papin by Alex Best | February 26, 2025 Michael Helps Keep Paladin’s Network Running Smoothly Michael, Paladin’s newest Network Administrator, has made a significant impact in less than a...
PaladinShop™: Revolutionizing Online Retail

PaladinShop™: Revolutionizing Online Retail

← PREVIOUS ARTICLE NEXT ARTICLE → PaladinShop™: Revolutionizing Online Retail In the first eleven months of 2024, American online shoppers spent a staggering $1.218 trillion, according to CapitalOne Shopping statistics. Projections indicate that online...
Business of Excellence – Ace Hardware of Orange City

Business of Excellence – Ace Hardware of Orange City

← PREVIOUS ARTICLE Business of Excellence – Ace Hardware of Orange City Business: Ace Hardware of Orange City Location: Orange City, Florida Owner: Tim McMillon Years in business: 1 under current owner Tim McMillon never planned on running a hardware store,...
Industry News – February 2025

Industry News – February 2025

← PREVIOUS ARTICLE NEXT ARTICLE → We’re always monitoring the industry news. Here are some headlines and notices from the retail, hardware and LBM sectors. Hardware Retailing Do it Best and True Value Announce Support for California Wildfires Do it Best...
Paladin People – Sam Fitzpatrick

Paladin People – Sam Fitzpatrick

← PREVIOUS ARTICLE NEXT ARTICLE → Paladin People – Sam Fitzpatrick Sam and His Team Set Stores Up for Success Sam Fitzpatrick is a natural problem solver, a skill he honed through his love for Minecraft, an educational video game that fosters...
Tech Buzz – March 2025

Tech Buzz – January 2025 Release Guide

← PREVIOUS ARTICLE NEXT ARTICLE → New Features for Stores Include Transaction Details with mid-month statements Special Order Margin Calculator Use US Territories in customer addresses Include Transaction Details with mid-month statements To enhance customer...
Tech Buzz – March 2025

Tech Buzz – December 2024 Release Guide

← PREVIOUS ARTICLE NEXT ARTICLE → New Features for Stores Orgill Product Images Special Orders Documents Customer Document Attachments Net Promoter Score Orgill Product Images Orgill product images are now available in Advanced Lookup. No set-up is required....
Paladin People – Chris Kelley

Paladin People – Chris Kelley

← PREVIOUS ARTICLE NEXT ARTICLE → Paladin People – Chris Kelley Chris is the Bridge from Development to Software Reality Most of Paladin Data Corporation’s clients may never meet or speak with Chris Kelley, but if they use the software, especially any...
Quarterly Recap – January 2025

Quarterly Recap – January 2025

← PREVIOUS ARTICLE NEXT ARTICLE → Our quarterly recap reviews our news and highlights from the past three months in case you missed something. Business of Excellence: Mazo Hardware – Renee Zaman never envisioned owning a hardware store. She now owns...
2025 Retail Trends: Simple Ways to Improve Store Performance

2025 Retail Trends: Simple Ways to Improve Store Performance

← PREVIOUS ARTICLE NEXT ARTICLE → 2025 Retail Trends: Simple Ways to Improve Store Performance You almost can’t read or research any subject today without being inundated with references to Artificial Intelligence (AI). In the retail industry, it seems that,...
Gift Cards a Favorite of Holiday Shoppers, Scammers

Gift Cards a Favorite of Holiday Shoppers, Scammers

← PREVIOUS ARTICLE Gift Cards a Favorite of Holiday Shoppers, Scammers The holiday season is often the most wonderful time of the year for retailers, with many relying on it for about 20% of their annual sales. The National Retail Federation predicts that...
Paladin Clients Making History and Headlines

Paladin Clients Making History and Headlines

← PREVIOUS ARTICLE NEXT ARTICLE → Paladin Clients Making History and Headlines Three Paladin clients were spotlighted in the November 2024 edition of Hardware Connection. Hunter’s Hardware was inducted into Hardware Connection’s Century Club. Originally...
Tech Buzz – March 2025

Tech Buzz – Release Guide 7726.1

← PREVIOUS ARTICLE NEXT ARTICLE → New Features for Stores Orgill Impact eCommerce Integration Customer Document Attachments These features are available to stores running the build ending in 7726.1 and higher. Orgill Impact eCommerce Integration Orgill’s...
Paladin People – Alex Best

Paladin People – Alex Best

← PREVIOUS ARTICLE NEXT ARTICLE → Paladin People – Alex Best Alex Helps Hardware Stores with Their Computer Hardware Alex Best may be relatively new to Paladin Data Corporation, but he’s already making a significant impact on both the company and...
Business of Excellence: Mazo Hardware

Business of Excellence: Mazo Hardware

← PREVIOUS ARTICLE NEXT ARTICLE → Business of Excellence: Mazo Hardware Business: Mazo Hardware & Rental Location: Mazomanie, Wisconsin Owner: Renee Zaman Years in business: 15 Renee Zaman never envisioned owning a hardware store. Her diverse career...
Paladin People – Alena Hoyer

Paladin People – Alena Hoyer

← PREVIOUS ARTICLE NEXT ARTICLE → Paladin People – Alena Hoyer Alena is Paladin Support’s Swiss Army Knife: She Does it All A lot has happened at Paladin in the past three years. The corporation headquarters has moved to Arizona and opened two...
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