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Business of Excellence: Mark Jackson’s Red Oak Hardware Hank

Business of Excellence: Mark Jackson’s Red Oak Hardware Hank

by Brian Bullock | January 26, 2024 Business: Red Oak Hardware Hank Location: Red Oak, Iowa Owner: Mark Jackson Years in business: 41 In 1983, Mark Jackson took over a small hardware store in Red Oak, Iowa. When he marked his 40th year in the community in 2023, his...
Montana Ace’s Mary Borrelli is a Rising Star

Montana Ace’s Mary Borrelli is a Rising Star

Mary Borrelli, assistant manager at Montana Ace in Missoula, was selected as one of the Top Women in Hardware by HBS Dealer magazine earlier this year and she was highlighted as one of the industry’s Rising Stars in the January edition of the publication. Mary is an...
Paladin People – Stan Parrish

Paladin People – Stan Parrish

Stan Makes Sure Stores Get Off to a Great Start with Paladin by Brian Bullock | January 26, 2024 One of the first things Paladin store owners or managers will notice when working with Stan Parrish is his soft, reassuring voice and his thorough knowledge of Paladin. He...
Increase Customer Retention using Technology

Increase Customer Retention using Technology

by Brian Bullock | January 26, 2024 Retailers know exactly how important customer retention is and statistics enforce their belief. 65% of the average company’s business comes from existing customers. 43% of consumers spend more money at stores they are loyal to. The...
Upcoming Events – February 2024

Upcoming Events – February 2024

January 26, 2024 Dealer Markets/Trade Shows February 2-4 – True Value Spring Reunion, New Orleans, Louisiana February 26-27 – Orgill Spring Dealer Market and Online Buying Event, Orlando, Florida Webinars February 20 – PO Potpourri: Everything You Need to...
Paladin Clients Making News

Paladin Clients Making News

Young’s General Store Hits the Headlines Young’s General Store and Ace Hardware, which joined the Paladin family in October 2023, was prominently featured in the December Hardware Retailing. John Young’s company expanded to Catskill, New York in 2011. The story...