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Over 1,100 independent retailers trust the power of Paladin

For over 40 years, our focus has been independent retail – that’s all we do. We make sure your business runs efficiently, so you can maximize profits. No other solution has the features, expertise and the people to back it up like Paladin.

No Contracts

No long-term contracts

We believe in monthly agreements and prove our commitment to your business everyday.

Easy setup

Dedicated account managers are with you from the start. We assemble your system and transfer the data.

Auto-updates

Never pay for updates. You get them all for free so you’ll always be running the latest version, automatically.

100% USA-based support

Our entire team is based in Central Oregon. We’re available and ready to assist you 24/7.

Deep Ace integration & powerful inventory management

Automate inventory chores with our extensive suite of management features.

Hardware Supplier

Ace EDI

Seamlessly integrated with all Ace programs to streamline ordering, inventory management, customer incentives and promotional plans.

Market Driven Inventory Management™

Put your data to work with our intuitive system that forecasts which products your customer will purchase in the upcoming weeks.

Customer Reward Programs

Build and strengthen customer relationships with reward programs. Customizable with your brand to enhance relationships with your most valuable commodity — your customers.

Intuitive user interface and mobile ready

Easy to learn and simple to use with the information you want when you need it. We also offer the industry’s leading all-in-one mobile app putting the full power of Paladin at your fingertips.

Hundreds of integrations manage your entire business

Our EDI (Electronic Data Interchange) sends orders directly to Wallace, saving you time and money every week. We also offer a variety of management and supplier integrations that put your data to work across all aspects of your business.

Ace Success Stories

Don’t just take our word for it. See what our Ace clients have to say.

Caledonia Ace Hardware

Paladin has tremendous customer support. Other companies have tiered support. The bigger stores get priority support and smaller stores have to wait in line. Paladin supports its customers no matter what the size. Paladin’s staff is very responsive. – Ross Martin

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Moseley Boys Ace Hardware

“We love it. The ease of use is amazing. The time we wasted with the other system is put to use now making our business more productive. Everything we do is so much easier with Paladin.” – Darrell Moseley

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Henkle’s Ace Hardware

“Paladin software has allowed us to grow our business without spending hours in the back office learning complicated software. It’s quick, it’s affordable, and I can’t say enough good things about it!” – Chris Henkle

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Optimized features for lumber & multi-store enterprises

Secure credit card processing and sales tax compliance

We develop with the latest technology to protect you, your business and your customers.

Sales Tax

Easy-to-adjust tax rate fields within Paladin allow you to quickly update tax rates as needed. We also integrate with Avalara AvaTax™ to automate tax collection, filing, and compliance.

End 2 End icon

End2End Encryption

Credit card data is encrypted as it moves between your store and the credit processor, making it useless to cyberattacks.

EMV or “Chip Cards”

Increased security for you and your customer. Chip cards are nearly impossible for thieves to counterfeit.

Switching to Paladin is easy

We provide dedicated Account Managers who are with you from the start.

Introduction to your dedicated account manager

A Paladin expert is with you from the start to answer all of your questions, walk you through the implementation process and ultimately prepare you for a successful experience with Paladin.

We install the software and prepare your data

Paladin experts work hand-in-hand with Ace and their representatives to configure the software, install your data and complete the conversion in a timely fashion.

We ensure a smooth go-live process

A Paladin training specialist works personally with you and your team making sure they are proficient and positioned to be successful on the new system.

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