Deep Ace Integration & Powerful Inventory Management
Leverage Ace programs that help grow your business and automate inventory chores with our suite of inventory features.
Ace EDI, Rewards & Dynamic Promotions
Seamlessly integrated with all Ace programs to streamline ordering, and inventory management, customer incentives and promotional plans.
Market Driven Inventory Management™
Put your data to work with our proprietary algorithms that forecast products your customers will purchase in the weeks to come.
Centralized Management for Multi-Stores
Our secure, powerful multi-store offering provides a real-time view and management of a single location or your entire enterprise.
We are 100% USA-based and available 24/7
“Paladin offers the best customer support of any company we do business with. Everyone that handles a case treats me with complete respect.”
– Ronnie Garner, Sanders Ace Hardware
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Intuitive User Interface & Mobile Ready
Easy to learn and simple to use with the information you want when you need it. We also offer the industry’s leading all-in-one mobile app putting the full power of Paladin at your fingertips.
Hundreds of Integrations Ace Hardware Stores Love
Ace EDI (Electronic Data Interchange) communicates orders directly with Ace, which saves a ton of time every week. We also offer a robust API to integrate with third-party applications that put your data to work across all aspects of your business.
Ace Hardware Success Stories
Don’t just take our word for it. See what our Ace clients have to say.
Caledonia Village Ace
“Other companies have tiered support. The bigger stores get priority support and smaller stores have to wait in line. Paladin supports its customers no matter what the size.” – Ross Martin
Ace Hardware Hillyard
“The ease of use is amazing. The time we wasted with the other system is put to use now making our business more productive. Everything we do is so much easier with Paladin.” – Darrell Moseley
La Pine Ace Hardware
“It’s easier to use. It’s not so complicated. Our other system was fine, but it was much too complicated. This is easier to use, easier to explain. It’s common sense.” – John Pinkney
Lumber Tools That Are Easy to Use
Thousand Board Foot Conversion
Easily convert “mill unit” pricing to “customer each” pricing. Quickly calculate costs in thousand board foot, thousand square foot, tons, or multiples.
Special Orders & Yard Orders
Protect confidential contractor prices while ensuring vehicles are loaded accurately. Yard orders include all sale details except pricing information and payment method.
Job Account Management
Build your relationship with contractors by helping them track purchases for individual projects. Historical invoices for any job are created upon request.
Mobile2Deliver™
Reach more customers with our intuitive delivery app. Schedule time windows in adjustable 5-minute increments, sort by time and attach photos of completed deliveries.
Centralized Management for Ace Enterprises
Capitalize on your inventory investment with centralized management across all locations. Transferring products in real-time between stores is a breeze with automated back office and accounting adjustments. Our secure and powerful multi-store offering provides a real-time view of a single location or your entire enterprise. You can also use Paladin Pilot (RMM) to remote in whether you’re on the go, or on the beach.
“Paladin is the backbone of our business. Without it, we’d be lost. I guess anybody can run a point of sale system, but Paladin links it all together.” – John Bolthouse, Hastings, Byron Center and Midtown (Kalamazoo) Ace Hardware
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Switching to Paladin is Easy
We provide dedicated Account Managers who are with you from the start.
Introduction to your Dedicated Account Manager
A Paladin expert is with you from the start to answer all of your questions, walk you through the implementation process and ultimately prepare you for a successful experience with Paladin.
We Install the Software and Prepare Your Data
Paladin experts work hand-in-hand with Ace Corporate and their representatives to configure the software, install your data and complete the conversion in a timely fashion.
We Come On-site to Ensure a Smooth Go-live Process
A Paladin training specialist visits your store to personally work with your team making sure they are proficient and positioned to be successful on the new system.
“Paladin was very easy to work with to get started and even sent someone from Bend, Oregon to Tennessee to do hands-on training at my store. They are always available to talk with me and teach me how to do anything that I don’t know how to do.”
Secure Credit Card Processing and Sales Tax Compliance
We develop with the latest technology to protect you, your business, and your customers.
Sales Tax
Easy-to-adjust tax rate fields within Paladin allow you to quickly update tax rates as needed. We also integrate with Avalara AvaTax™ to automate tax collection, filing, and compliance.
End2End Encryption
Credit card data is encrypted as it moves between your store and the credit processor, making it useless to cyberattacks.
EMV or “Chip Cards”
Increased security for you and your customer. Chip cards are nearly impossible for thieves to counterfeit.
