Industry News – December 2023
It’s Beginning to Look a lot Like Christmas
A pair of Paladin clients were recently called out for their Christmas spirit.
White’s Ace Hardware, which has three locations outside of Indianapolis, Indiana, was featured in the December Hardware Retailing (Page 41). The Whites started a Christmas light recycling program in 2011 which has grown to include several organizations including the City of Carmel Utilities and Technology Recyclers. Over the years, the program has collected more than 13 tons of lights.
Steve White chose Paladin as his store’s technology provider in 2010.
A’s Home Center in Manasquan, New Jersey, was also featured for its festive lights display in the December edition of Hardware Connection(Page 44). Cameron Scandett’s store has been part of the Paladin family since 2008.
Hardware Retailing
- Black Friday 2023 Sales See 2.5% Increase
- Ace Hardware Ranks High for Omnichannel Services
- Census Data Shows Retail Sale Growth in October
HBS Dealer
- Ace Sales Show Up in Q3
- Ace builds on Handyman Program
- Poll results: Here’s to Good News – Post-Pandemic Business is Good
Home Improvement Retailer
Retail Touchpoints
- Want to Have Great CX This Holiday Season? Focus on Employee Experience First
- 6 Keys to Empowering Store Associates During the Holiday Season
National Retail Federation
- Census Says Retail Sales Grew Year Over Year in October but Growth Continued to Slow
- 2023 Holiday to Reach Record Spending Levels
Retail Dive
- Cyber Monday Shoppers Spent $12.4B Online: Adobe
- Winners and Losers of Black Friday 2023
- Nearly Three-Quarters of Holiday Shoppers Plan to Buy From Small Businesses: Survey
Numbers in the news
- Eighty percent of consumers in surveyed countries are concerned about the state of their online privacy today. So above all else, any data you gather should build customer trust in your brand and meet people’s privacy expectations.
- Boston Consulting Group found that over 90% of consumers are willing to share their personal information for the right incentive.
