One of the pillars of our company’s success is our outstanding customer support. From our unsurpassed in-person installation and go-live process to our extensive Webinar series, Help Portal and in-system Chat Support, we have worked tirelessly to provide the best 100% US-based customer support available. Our new Help Request Portal, accessible directly in the software, is the latest enhancement to that effort.

The new Help Request Portal provides the help you need by quickly and accurately identifying challenges directly from the backend of your work terminals. Help Request replaces the Submit a Case tab and drop-down menu.

The biggest value of the new system is automatically identifying your account and providing unique information about its equipment, system configuration, any features and integrations in use and more. And by choosing from a few menu options, it helps our support team more quickly troubleshoot and resolve your inquiry.

This new process provides the support you need more quickly, saving you time and effort.

Just in time for the new tax day

We have made calculating your business taxes easier by enhancing our integration with QuickBooks just in time for the “new” Tax Day this month.

For some time now, we’ve supported the daily transfer of general ledger data to QuickBooks. This integration eliminates the time-consuming process of transferring your daily financial activity summary and closed purchase orders into QuickBooks. It also automatically creates accounts payable invoices from purchase orders within minutes of when you receive new inventory and close the purchase order in Paladin.

Our latest feature transfers completed purchase orders and creates a QuickBooks invoice. It supports both desktop and online versions of QuickBooks.