Deep Wallace Integration & Powerful Inventory Management
Leverage Wallace programs that help grow your business and automate inventory chores with our suite of inventory features.
Market Driven Inventory Management™
Put your data to work with our proprietary algorithms that forecast products your customers will purchase in the weeks to come.
Seamlessly integrated with all Wallace programs to streamline ordering, inventory management, customer incentives and promotional plans.
Customer Reward Programs
Build and strengthen customer relationships with reward programs. Customizable to enhance relationships with your most valuable commodity – your customers.
We are 100% USA-based and available 24/7
“Paladin offers the best customer support of any company we do business with. Everyone that handles a case treats me with complete respect.”
– Ronnie Garner, Sanders Hardware
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Intuitive User Interface & Mobile Ready
Easy to learn and simple to use with the information you want when you need it. We also offer the industry’s leading all-in-one mobile app putting the full power of Paladin at your fingertips.
Hundreds of Integrations Wallace Hardware Stores Love
Wallace EDI (Electronic Data Interchange) communicates orders directly with Wallace, which saves a ton of time every week. We also offer a robust API to integrate with third-party applications that put your data to work across all aspects of your business.
Lumber Tools That Are Easy to Use
Thousand Board Foot Conversion
Easily convert “mill unit” pricing to “customer each” pricing. Quickly calculate costs in thousand board foot, thousand square foot, tons, or multiples.
Special Orders & Yard Orders
Protect confidential contractor prices while ensuring vehicles are loaded accurately. Yard orders include all sale details except pricing information and payment method.
Job Account Management
Build your relationship with contractors by helping them track purchases for individual projects. Historical invoices for any job are created upon request.
Reach more customers with our intuitive delivery app. Schedule time windows in adjustable 5-minute increments, sort by time and attach photos of completed deliveries.
Centralized Management for Wallace Enterprises
Capitalize on your inventory investment with centralized management across all locations. Transferring products in real-time between stores is a breeze with automated back office and accounting adjustments. Our secure and powerful multi-store offering provides a real-time view of a single location or your entire enterprise. You can also use Paladin Pilot (RMM) to remote in whether you’re on the go, or on the beach.
“Paladin is the backbone of our business. Without it, we’d be lost. I guess anybody can run a point of sale system, but Paladin links it all together.” – John Bolthouse, Hastings, Byron Center and Midtown (Kalamazoo) Hardware
Switching to Paladin is Easy
We provide dedicated Account Managers who are with you from the start.
“Paladin was very easy to work with to get started and even sent someone from Bend, Oregon to Tennessee to do hands-on training at my store. They are always available to talk with me and teach me how to do anything that I don’t know how to do.”
Secure Credit Card Processing and Sales Tax Compliance
We develop with the latest technology to protect you, your business, and your customers.
Credit card data is encrypted as it moves between your store and the credit processor, making it useless to cyberattacks.
EMV or “Chip Cards”
Increased security for you and your customer. Chip cards are nearly impossible for thieves to counterfeit.