Deep Wallace Integration & Powerful Inventory Management

Leverage Wallace programs that help grow your business and automate inventory chores with our suite of inventory features.

Market Driven Inventory Management™

Put your data to work with our proprietary algorithms that forecast products your customers will purchase in the weeks to come.

Wallace EDI

Seamlessly integrated with all Wallace programs to streamline ordering, inventory management, customer incentives and promotional plans.

Customer Reward Programs

Build and strengthen customer relationships with reward programsCustomizable to enhance relationships with your most valuable commodity – your customers.

We are 100% USA-based and available 24/7

“Paladin offers the best customer support of any company we do business with. Everyone that handles a case treats me with complete respect.”

– Ronnie Garner, Sanders Hardware

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Intuitive User Interface & Mobile Ready

Easy to learn and simple to use with the information you want when you need it. We also offer the industry’s leading all-in-one mobile app putting the full power of Paladin at your fingertips.

Hundreds of Integrations Wallace Hardware Stores Love

Wallace EDI (Electronic Data Interchange) communicates orders directly with Wallace, which saves a ton of time every week. We also offer a robust API to integrate with third-party applications that put your data to work across all aspects of your business.

Hardware & LBM Success Stories

Don’t just take our word for it. See what our clients have to say.

Farmers Feed Service, Inc

Paladin has given us a phenomenal opportunity to make us more organized. Over the years when we’ve had opportunities to grow, but we weren’t organized which really hampered us.” – Wanda McCullers

Success Story ➞

Circle S Hardware

“There were a lot of features that made the choice easy. The time and cost to operate and maintain our system has been reduced dramatically since implementation.” – Heath Schultz

Success Story ➞

Tightwads Building Supply

 “Lumber is a different entity… lumber, it’s all by footage and you buy it in different lengths than you sell it in. Paladin’s lumber tools were what attracted me. We use them extensively.” – Josh Hanson

Success Story ➞

Lumber Tools That Are Easy to Use

Thousand Board Foot Conversion

Easily convert “mill unit” pricing to “customer each” pricing. Quickly calculate costs in thousand board foot, thousand square foot, tons, or multiples.

Special Orders & Yard Orders

Protect confidential contractor prices while ensuring vehicles are loaded accurately. Yard orders include all sale details except pricing information and payment method.

Job Account Management

Build your relationship with contractors by helping them track purchases for individual projects. Historical invoices for any job are created upon request.

Mobile2Deliver™

Reach more customers with our intuitive delivery app. Schedule time windows in adjustable 5-minute increments, sort by time and attach photos of completed deliveries.

Centralized Management for Wallace Enterprises

Capitalize on your inventory investment with centralized management across all locations. Transferring products in real-time between stores is a breeze with automated back office and accounting adjustments. Our secure and powerful multi-store offering provides a real-time view of a single location or your entire enterprise. You can also use Paladin Pilot (RMM) to remote in whether you’re on the go, or on the beach.

Paladin is the backbone of our business. Without it, we’d be lost. I guess anybody can run a point of sale system, but Paladin links it all together.  – John Bolthouse, Hastings, Byron Center and Midtown (Kalamazoo) Hardware

Switching to Paladin is Easy

We provide dedicated Account Managers who are with you from the start.

Introduction to your Dedicated Account Manager

A Paladin expert is with you from the start to answer all of your questions, walk you through the implementation process and ultimately prepare you for a successful experience with Paladin.

We Install the Software and Prepare Your Data

Paladin experts work hand-in-hand with Wallace Corporate and their representatives to configure the software, install your data and complete the conversion in a timely fashion.

We Come On-site to Ensure a Smooth Go-live Process

A Paladin training specialist visits your store to personally work with your team making sure they are proficient and positioned to be successful on the new system.

“Paladin was very easy to work with to get started and even sent someone from Bend, Oregon to Tennessee to do hands-on training at my store. They are always available to talk with me and teach me how to do anything that I don’t know how to do.”

Cole Reed

Reed’s Builders Supply

Secure Credit Card Processing and Sales Tax Compliance

We develop with the latest technology to protect you, your business, and your customers.

Sales Tax

Easy-to-adjust tax rate fields within Paladin allow you to quickly update tax rates as needed. We also integrate with Avalara AvaTax™ to automate tax collection, filing, and compliance. 

End2End Encryption

Credit card data is encrypted as it moves between your store and the credit processor, making it useless to cyberattacks. 

EMV or “Chip Cards”

Increased security for you and your customer. Chip cards are nearly impossible for thieves to counterfeit.

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