Miller's Pharmacy
Success StoryTransforming Tradition into Efficiency: Miller’s Pharmacy Modernizes with Paladin
Before partnering with Paladin Data Corporation, Miller’s Pharmacy in West Henrietta, New York, operated much like it did when it first opened its doors in 1995. Transactions were handled using a basic cash register and a separate credit card terminal. Staff would staple the credit card receipt to the register receipt, and payments were limited to prescriptions (RX) and over-the-counter (OTC) items. While their pharmacy software could log signatures for HIPAA compliance and insurance pickup verification, it couldn’t process payments, forcing staff to juggle multiple systems and steps.
That all changed when owner Michael Welsch chose Paladin to modernize his point-of-sale and pharmacy operations.
With Paladin’s integrated retail technology, Miller’s Pharmacy gained:
Automated price updates via a direct link with wholesaler Rochester Drug Co-op (RDC)
Barcode scanning for all RX and OTC items at checkout
Seamless integration with the IPS Pharmacy System and RDC
Manager approval controls for checkout discounts
Proof-of-pickup and fulfillment reports
Electronic signature capture and storage for audits
Suggested order reports to streamline inventory management
Integrated payment processing that minimizes human error
Faster checkout times through streamlined operations
Michael Welsch, president of Miller’s Pharmacy
The result? A complete transformation. Regulatory and compliance tasks that once required extra steps are now automated. Inventory and pricing are easier to manage, and signature capture is built directly into the POS system. The store now meets PCI standards for credit card processing and complies with HIPAA and pharmacy consultation regulations.
“Miller’s Pharmacy is now equipped to automate the ordering process and keep better tabs on pricing and margin control,” says Michael. “With so many regulations and requirements involved, Paladin made everything simple and effortless.”
Paladin’s integration with SuiteRX IPS Pharmacy System enables fast prescription checkout and smooth patient data transfers—enhancing customer service. Its RDC integration simplifies ordering, receiving, and pricing updates, giving Miller’s Pharmacy the tools to operate efficiently and confidently in a highly regulated industry.
