Amory Hardware
Success Story
Paladin Helps Startup Amory Hardware Grow
When Shane Wells set out to open Amory Hardware in Amory, Mississippi, he knew he needed more than just a cash register, he needed a smart, scalable retail solution. After exploring his options, he chose Paladin Point of Sale to help launch and grow his business.
“You can turn a cash register into a glorified point of sale. We went with Paladin because we knew it was going to help us grow our business,” Shane says.
With a brand-new 6,000-square-foot showroom and a 30,000-square-foot indoor lumberyard, Shane needed a system that could seamlessly connect sales and inventory. Paladin delivered.
“Paladin did a really good job getting us going. We practically didn’t have to do anything. It was really seamless when we started up.”
One of the biggest wins for Shane and his team is Paladin’s user-friendly interface. It’s easy to learn, easy to teach, and flexible enough for everyone—from seasoned staff to family members.
“We wanted something easy to learn. My wife has a full-time job, but she can come by and pick it up in a couple of minutes. My 9-year-old son has checked some customers out before, too. He physically scanned some products and checked them out. It was pretty neat,” Shane says. “Paladin is great. It’s simple, but it can be as detailed as you want it to be.”
Hardware is the bread and butter for both stores making up close to 70% of the business. Lumber and farm and ranch products, including feed, make up much of the rest of the sales.
“We use Paladin for everything. It makes everything a lot easier. Communicating with our vendors is simple. I like the report system. We use sales reports a lot. It’s all easy to track.”
Being able to keep track of his business whether he is onsite or not is also huge for Shane. He Paladin also gives Shane the freedom to manage his store from anywhere. With Paladin Pilot and mobile access, he stays connected to his business whether he’s onsite or out in the field.
“I’m on Paladin Pilot two or three times a day. Paladin mobile also gives you a good snapshot of your business. It really lets you know what you have at any given time,” he explains. “I can even, if I’m on a job site, look at my inventory and check my stock and prices.”
Shane takes pride in the ability of his store and employees to provide the products and friendly service that keep his customers happy and his business moving forward.
“That’s what small businesses need to do. We can’t outbuy the big boxes. We can’t outprice them. We have to out-service them and that’s what we feel we do.”
