Support 2

Support that puts you first. Learn more.

Support and Training that helps you succeed.

Since 1980, our mission has been to promote communities by enabling local businesses. We are committed to providing our customers with the training and support they need to prosper.

Paladin Help Portal

Includes searchable Knowledge Base articles, our Paladin University educational webinars, training videos, Release Guides with information about new features and more.

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Telephone Support

Call 800-725-2346 for our in-house, US-based support available on weekdays during extended business hours. 24/7 store-down support available.

Hardware & Supplies

We also provide POS and network hardware and supplies through our online store to make sure your Paladin Point of Sale system operates at peak performance.

PaladinPOS Software Resources

Help Request Portal

Automatically collects details about your store that lets us quickly and efficiently respond to your specific needs.

Chat Support

We put help where you need it most – on your Paladin Point of Sale terminals. Got a quick question? There is no need to go to a website or call.

Wellness Checks

Our wellness team proactively reaches out to all our customers to ensure they are smoothly integrating our services, addressing any concerns, and providing support for any questions they may have.

PaladinPOS Training

Our mission is to help independent retail stores run better and we are committed to providing our customers the training they need to get up and running smoothly and successfully.

We provide every new store a dedicated trainer who is there every step of the way and we work with you to determine a custom training program tailored to your store operations. We educate key individuals on best practices that drive greater efficiency and profitably and take your business to the next level.

If your store requires additional training, please reach out and let’s discuss how Paladin can help.

Industry leading NPS

Net Promoter Score (NPS) surveys ask consumers if they would recommend a company or product to a friend. Technology industry scores above 5 are considered excellent. Paladin clients consistently score us 8 or higher!

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Don’t just take our word for it

“I just want everyone at Paladin to know I appreciate all your hard work and dedication. I strive to put the same customer service attention that your team provides for us into the employees working at my store.”

Ben Honeycutt – Oak Knolls Hardware

“Fantastic customer service! Friendly and helpful folks. Always pleasant and professional. The staff goes above and beyond to solve our issues. I can’t say enough good things about Paladin POS.”

Robert Pittman – Farm & Home Supply

“Best support staff on the face of the planet Earth created by Almighty God himself.”

Dennis Bryant – Bryant & Sons Lumber Company

“Paladin tech support team is AWESOME! They always have a solution for our concerns and rapidly resolve them!”

Robert Benton – Benton's Military Hardware

Everyone is always incredibly helpful and genuinely concerned with solving my problems. I couldn’t ask for better customer service.

Daniel Austin Curtis – Crystal Springs Hardware

Any time my company has had a problem, Paladin has been there to help fix it. I’m very happy with them.

Gabe Gratz – Crosby Drugs

By far the most excellent service ever. Fast response from customer service and the best customer service representatives out there.

Lutfi Awaad – Palmetto Hardware & More

Paladin offers the best customer support of any company we do business with. Everyone that handles a case treats me with complete respect.

Ronnie Garner – Sanders Ace Hardware

Over 15 years since we chose Paladin, and it was still one of the best decisions we have made.

George Uribe – Long Island Hardware