Paladin Earns Top Marks in Independent Retail Software Survey

At Paladin Data Corporation, innovation and exceptional service have always been at the heart of what we do. That commitment was recently validated by an independent survey conducted by the Retail Solutions Providers Association (RSPA), highlighting our continued excellence in supporting independent retailers.

In the competitive Technology & Services sector, where the average Net Promoter Score (NPS) sits at 61, Paladin consistently scores in the 80s and 90s—well above industry norms.

Key Survey Highlights:

• Net Promoter Score (NPS): 8.25 out of 10
• Customer Satisfaction: 85.5% of respondents reported being satisfied with our customer service
• Issue Resolution Speed: 82.9% said their issues were resolved quickly
• Customer Service Knowledge: Rated 4.44 out of 5 for representative expertise

These results reflect the trust and satisfaction of our clients—many of whom have been with us for years.

“After almost 15 years of working together, I still feel choosing Paladin was one of the best moves we have made.”
— George Uribe, Long Island Hardware

At Paladin, our clients are our greatest advocates. Their feedback drives us to keep improving and delivering the tools and support they need to thrive.