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Independent Retailers Month Supports Small Business

Besides being retail pioneers and innovators, Col. Harlan Sanders, Mary Kay Ash, Ray Kroc, Sir Richard Branson have something else in common: They all started out as small, independent merchants, and each July their spirit is celebrated with National Independent...

Business Process Improvement Through Technology

Merchants: How would you like to know when loyal customers are in your store and what they are shopping for without walking onto the sales floor? And wouldn’t it be nice to be able to give them a customized shopping experience, pointing them toward what they want...

Artificial Intelligence and Robots in Retail

Hollywood hasn’t been very kind to Artificial Intelligence (AI) and advanced robotics over the years. Remember HAL 9000 in 2001: A Space Odyssey, Skynet in the Terminator series, or VIKI in I, Robot. All portrayed AI and robots as a threat to humankind....

Spring Cleaning Your Business

One of the origins of the annual spring cleaning has been traced back to the Jewish custom linked to Passover when families would remove any yeast bread from their homes as part of the celebration of their liberation from slavery in Egypt. In Western culture, the...

How to Build Your Best Retail Experience

In case you haven’t noticed, the retail world is changing. Competition from online giants and new stores with innovative ways of doing business are disrupting traditional retail sales much the same way Uber and Lyft are transforming the taxicab industry. We believe...

Why Should We Care About Securing Business Data?

What the Heck is World Backup Day? Computer geeks think every day is World Backup Day. For the rest of us, World Backup Day, March 31 each year, is a day designated to raise awareness about securing business data with backup copies. Most computer savvy people...

How to Identify and Fight Merchandise Return Fraud

Retailers are too familiar with the fact that sales are not final and today some “customers” are engaging in merchandise return fraud to rip off local businesses. You need to understand what return fraud is, and what steps to take to cut those losses. According to the...

Do Loyalty Programs Work?

Retailers continue to ask, do loyalty programs work? Many aren’t convinced that they’re worth the trouble. Daily operating costs continue to rise. At the same time, margins are being squeezed in the face of competition from e-commerce sites and big-box retailers. As...

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