{"id":29769,"date":"2024-08-29T07:24:19","date_gmt":"2024-08-29T14:24:19","guid":{"rendered":"https:\/\/paladinpointofsale.com\/retailscience\/home\/?p=29769"},"modified":"2025-02-04T14:07:24","modified_gmt":"2025-02-04T21:07:24","slug":"the-importance-of-tech-support","status":"publish","type":"post","link":"https:\/\/paladinpointofsale.com\/retailscience\/home\/the-importance-of-tech-support\/","title":{"rendered":"The Importance of Tech Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;rgba(0,0,0,0.29)&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_post_title meta=&#8221;off&#8221; featured_placement=&#8221;background&#8221; text_color=&#8221;light&#8221; _builder_version=&#8221;4.25.1&#8243; title_font=&#8221;|700||on|||||&#8221; title_text_color=&#8221;#ffffff&#8221; title_font_size=&#8221;30px&#8221; background_color=&#8221;rgba(0,0,0,0.15)&#8221; background_image=&#8221;https:\/\/paladinpointofsale.com\/retailscience\/wp-content\/uploads\/sites\/2\/2024\/06\/RS-July24_IndyBusiness-600-1.jpg&#8221; background_position=&#8221;top_center&#8221; background_blend=&#8221;color&#8221; vertical_offset_tablet=&#8221;0&#8243; horizontal_offset_tablet=&#8221;0&#8243; text_orientation=&#8221;center&#8221; custom_padding=&#8221;15%||15%&#8221; z_index_tablet=&#8221;0&#8243; title_text_shadow_style=&#8221;preset5&#8243; title_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; title_text_shadow_vertical_length_tablet=&#8221;0px&#8221; title_text_shadow_blur_strength_tablet=&#8221;1px&#8221; meta_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; meta_text_shadow_vertical_length_tablet=&#8221;0px&#8221; meta_text_shadow_blur_strength_tablet=&#8221;1px&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; text_shadow_style=&#8221;preset2&#8243; parallax_effect=&#8221;on&#8221; module_bg_color=&#8221;rgba(255,255,255,0)&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_post_title][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;0px|0px|18.95px|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Preamble&#8221; _builder_version=&#8221;4.27.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; vertical_offset_tablet=&#8221;0&#8243; horizontal_offset_tablet=&#8221;0&#8243; z_index_tablet=&#8221;0&#8243; text_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; text_text_shadow_vertical_length_tablet=&#8221;0px&#8221; text_text_shadow_blur_strength_tablet=&#8221;1px&#8221; link_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; link_text_shadow_vertical_length_tablet=&#8221;0px&#8221; link_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ul_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ul_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ul_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ol_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ol_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ol_text_shadow_blur_strength_tablet=&#8221;1px&#8221; quote_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; quote_text_shadow_vertical_length_tablet=&#8221;0px&#8221; quote_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_2_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_2_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_2_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_3_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_3_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_3_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_4_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_4_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_4_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_5_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_5_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_5_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_6_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_6_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_6_text_shadow_blur_strength_tablet=&#8221;1px&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>When a retailer decides to invest in a point-of-sale (POS) system or switch to a new one, they\u2019re not just buying software and hardware\u2014they\u2019re entering into a partnership with the technology provider. The effectiveness of a POS and retail management system hinges on the quality of its support.<\/p>\n<p>For over 40 years, independent retail store owners have trusted Paladin Point of Sale to enhance their business operations. While Paladin\u2019s system is robust, it\u2019s the company\u2019s dedication to customer support that truly distinguishes it.<\/p>\n<p>\u201cIf there\u2019s a secret to Paladin\u2019s ongoing success, it would have to be the loyalty of our customers. Many who were with us in those early years are still with us today. Our customer support plays a large role in maintaining that loyalty,\u201d says Dan Nesmith, reflecting on his 40-year-old company.<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Support from the start&#8221; _builder_version=&#8221;4.27.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; vertical_offset_tablet=&#8221;0&#8243; horizontal_offset_tablet=&#8221;0&#8243; z_index_tablet=&#8221;0&#8243; text_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; text_text_shadow_vertical_length_tablet=&#8221;0px&#8221; text_text_shadow_blur_strength_tablet=&#8221;1px&#8221; link_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; link_text_shadow_vertical_length_tablet=&#8221;0px&#8221; link_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ul_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ul_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ul_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ol_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ol_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ol_text_shadow_blur_strength_tablet=&#8221;1px&#8221; quote_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; quote_text_shadow_vertical_length_tablet=&#8221;0px&#8221; quote_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_2_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_2_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_2_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_3_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_3_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_3_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_4_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_4_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_4_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_5_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_5_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_5_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_6_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_6_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_6_text_shadow_blur_strength_tablet=&#8221;1px&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><span style=\"color: #cc6633\">Support from the start<\/span><\/h3>\n<p>A key indicator of excellent support is how well a provider sets up a store with their system. A committed partner will thoroughly assess a store\u2019s resources, capabilities, and needs, and tailor their products and services accordingly.<\/p>\n<p>Shane Wells, who owns Nettleton Hardware in Mississippi, expanded his business to the neighboring community of Amory and needed to upgrade his retail system. After evaluating several POS systems, he chose Paladin Point of Sale.<\/p>\n<p>\u201cPaladin did a really good job getting us going. We practically didn\u2019t have to do anything. It was really seamless when we started up,\u201d he says.<\/p>\n<p>Shane\u2019s stores, a 5,000-square-foot hardware store and an 8,000-square-foot lumberyard in Nettleton, and a 6,000-square-foot showroom and 30,000-square-foot indoor lumberyard in Amory, all run on the same Paladin system.<\/p>\n<p>\u201cWe use Paladin for everything. It makes everything a lot easier. Communicating with our vendors is simple. I like the report system. We use sales reports a lot. It\u2019s all easy to track,\u201d Shane says.<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Simplicity and Support&#8221; _builder_version=&#8221;4.27.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; vertical_offset_tablet=&#8221;0&#8243; horizontal_offset_tablet=&#8221;0&#8243; z_index_tablet=&#8221;0&#8243; text_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; text_text_shadow_vertical_length_tablet=&#8221;0px&#8221; text_text_shadow_blur_strength_tablet=&#8221;1px&#8221; link_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; link_text_shadow_vertical_length_tablet=&#8221;0px&#8221; link_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ul_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ul_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ul_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ol_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ol_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ol_text_shadow_blur_strength_tablet=&#8221;1px&#8221; quote_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; quote_text_shadow_vertical_length_tablet=&#8221;0px&#8221; quote_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_2_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_2_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_2_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_3_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_3_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_3_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_4_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_4_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_4_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_5_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_5_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_5_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_6_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_6_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_6_text_shadow_blur_strength_tablet=&#8221;1px&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><span style=\"color: #cc6633\">Simplicity and Support with a Human Touch<\/span><\/h3>\n<p>Lance Cox, owner of Coos Curry Supply in Port Orford, Oregon, is an honest, no-nonsense guy who likes to do things as simply as possible. That\u2019s why, in 2008, when he had to find a new point-of-sale system for his store, he chose Paladin Point of Sale after extensive research.<\/p>\n<p>\u201cSimplicity was the attraction to me,\u201d he says, explaining his decision to trust Paladin. \u201cThe visuality, the graphs, the fact that I can easily look up an item and find out that I\u2019ve sold X amount of these this year. On Paladin, I see it right there. I don\u2019t have to do a bunch of lengthy number chasing. That\u2019s a real convenience for me.\u201d<\/p>\n<p>Lance also appreciates Paladin\u2019s 100% US-based support.<\/p>\n<p>[\/et_pb_text][et_pb_testimonial author=&#8221;Lance Cox&#8221; job_title=&#8221;Owner&#8221; company_name=&#8221;Coos Curry Supply&#8221; quote_icon_color=&#8221;#cc6633&#8243; quote_icon_background_color=&#8221;#FFFFFF&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; author_text_color=&#8221;#FFFFFF&#8221; position_text_color=&#8221;#FFFFFF&#8221; company_text_color=&#8221;#FFFFFF&#8221; background_color=&#8221;#3e5062&#8243; global_colors_info=&#8221;{}&#8221;]<span style=\"color: #ffffff\">It\u2019s good to do business with people you know care about you. Paladin\u2019s support is there to do a job, but there is a manifested interest to make my store successful. Knowing that I can call someone and get an answer from a human being in a responsive way, that\u2019s tremendously comforting to me.<\/span><br \/>\n[\/et_pb_testimonial][et_pb_text admin_label=&#8221;Unconditional support&#8221; _builder_version=&#8221;4.27.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; vertical_offset_tablet=&#8221;0&#8243; horizontal_offset_tablet=&#8221;0&#8243; z_index_tablet=&#8221;0&#8243; text_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; text_text_shadow_vertical_length_tablet=&#8221;0px&#8221; text_text_shadow_blur_strength_tablet=&#8221;1px&#8221; link_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; link_text_shadow_vertical_length_tablet=&#8221;0px&#8221; link_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ul_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ul_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ul_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ol_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ol_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ol_text_shadow_blur_strength_tablet=&#8221;1px&#8221; quote_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; quote_text_shadow_vertical_length_tablet=&#8221;0px&#8221; quote_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_2_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_2_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_2_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_3_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_3_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_3_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_4_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_4_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_4_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_5_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_5_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_5_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_6_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_6_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_6_text_shadow_blur_strength_tablet=&#8221;1px&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><span style=\"color: #cc6633\">Unwavering support<\/span><\/h3>\n<p>While all POS companies provide support, sometimes getting it can be difficult or costly.<\/p>\n<p>Ross and Deb Martin own Caledonia Village Ace Hardware in Caledonia Village Township, Michigan. It was always Ross\u2019s dream to own a small-town hardware store. He entrusted that dream to Paladin Data Corporation, and he says it has paid off.<\/p>\n<p>Ross uses Paladin\u2019s Suggest Ordering feature, which uses sales transaction data to eliminate hours of price shopping and automatically generates inventory orders to maintain the ideal amount of stock on hand. This has allowed an in-stock percentage of 97% to 98%, which Ross says helped him earn Ace Pinnacle status as a top-performing store two years in a row.<\/p>\n<p>He also says Paladin Support, which is available for emergencies 24\/7, helps his store keep running smoothly.<\/p>\n<p>[\/et_pb_text][et_pb_testimonial author=&#8221;Ross Martin&#8221; job_title=&#8221;Owner&#8221; company_name=&#8221;Caledonia Village Ace Hardware&#8221; quote_icon_color=&#8221;#cc6633&#8243; quote_icon_background_color=&#8221;#FFFFFF&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; author_text_color=&#8221;#FFFFFF&#8221; position_text_color=&#8221;#FFFFFF&#8221; company_text_color=&#8221;#FFFFFF&#8221; background_color=&#8221;#3e5062&#8243; global_colors_info=&#8221;{}&#8221;]<span style=\"color: #ffffff\">Paladin has tremendous customer support. Other companies have tiered support. The bigger stores get priority support and smaller stores have to wait in line. Paladin supports its customers no matter what the size. Paladin\u2019s staff is very responsive.<\/span><br \/>\n[\/et_pb_testimonial][et_pb_text admin_label=&#8221;That responsiveness was tested&#8221; _builder_version=&#8221;4.27.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; vertical_offset_tablet=&#8221;0&#8243; horizontal_offset_tablet=&#8221;0&#8243; z_index_tablet=&#8221;0&#8243; text_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; text_text_shadow_vertical_length_tablet=&#8221;0px&#8221; text_text_shadow_blur_strength_tablet=&#8221;1px&#8221; link_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; link_text_shadow_vertical_length_tablet=&#8221;0px&#8221; link_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ul_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ul_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ul_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ol_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ol_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ol_text_shadow_blur_strength_tablet=&#8221;1px&#8221; quote_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; quote_text_shadow_vertical_length_tablet=&#8221;0px&#8221; quote_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_2_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_2_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_2_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_3_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_3_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_3_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_4_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_4_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_4_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_5_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_5_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_5_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_6_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_6_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_6_text_shadow_blur_strength_tablet=&#8221;1px&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>That responsiveness was tested when the store\u2019s computer crashed, threatening to lose five years of sales transactions and financial records. Paladin Managed Services restored the files and saved the store countless accounting headaches.<\/p>\n<p>\u201cI was panic-stricken. Gone were all my Excel documents, created forms, accounting data, employee handbook, et cetera,\u201d Deb explains. \u201cI\u2019m eternally grateful (Paladin) developed a backup that looks out for the back room, too.\u201d<\/p>\n<p>\u200b<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Support that works&#8221; _builder_version=&#8221;4.27.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; vertical_offset_tablet=&#8221;0&#8243; horizontal_offset_tablet=&#8221;0&#8243; z_index_tablet=&#8221;0&#8243; text_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; text_text_shadow_vertical_length_tablet=&#8221;0px&#8221; text_text_shadow_blur_strength_tablet=&#8221;1px&#8221; link_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; link_text_shadow_vertical_length_tablet=&#8221;0px&#8221; link_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ul_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ul_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ul_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ol_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ol_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ol_text_shadow_blur_strength_tablet=&#8221;1px&#8221; quote_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; quote_text_shadow_vertical_length_tablet=&#8221;0px&#8221; quote_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_2_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_2_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_2_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_3_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_3_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_3_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_4_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_4_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_4_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_5_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_5_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_5_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_6_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_6_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_6_text_shadow_blur_strength_tablet=&#8221;1px&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><span style=\"color: #cc6633\"><span class=\"TextRun SCXW42709833 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW42709833 BCX8\">Support that works with you<\/span><\/span><span class=\"EOP SCXW42709833 BCX8\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:256}\">\u00a0<\/span><\/span><\/h3>\n<p>Mark Jackson owns and operates Red Oak Hardware Hank in Red Oak, Iowa, a small town southeast of Omaha, Nebraska. Over the years, Mark expanded the store seven times and added a Hallmark Gold Crown store and Ashley Furniture store.<\/p>\n<p>During this evolution, he transitioned from hand-written receipts and bookkeeping to a modern point-of-sale system. In 2017, he chose Paladin to help him run his multi-faceted business. Paladin worked with Mark to help him connect all his stores, which are located around Red Oak\u2019s Fountain Square Park, under one system.<\/p>\n<p>\u201cThe service that we get from Paladin is so great. If we have a question or there\u2019s something we want to accomplish,\u201d like setting up a new store on the same system, Mark explains, \u201cwe call and work out a solution. Those are the kinds of things Paladin does for us.\u201d<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Upshot&#8221; _builder_version=&#8221;4.27.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; vertical_offset_tablet=&#8221;0&#8243; horizontal_offset_tablet=&#8221;0&#8243; z_index_tablet=&#8221;0&#8243; text_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; text_text_shadow_vertical_length_tablet=&#8221;0px&#8221; text_text_shadow_blur_strength_tablet=&#8221;1px&#8221; link_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; link_text_shadow_vertical_length_tablet=&#8221;0px&#8221; link_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ul_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ul_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ul_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ol_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ol_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ol_text_shadow_blur_strength_tablet=&#8221;1px&#8221; quote_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; quote_text_shadow_vertical_length_tablet=&#8221;0px&#8221; quote_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_2_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_2_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_2_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_3_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_3_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_3_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_4_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_4_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_4_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_5_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_5_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_5_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_6_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_6_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_6_text_shadow_blur_strength_tablet=&#8221;1px&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><span style=\"color: #cc6633\">Upshot<\/span><\/h3>\n<p>Mike Williamson, CEO of Paladin Data Corporation, emphasizes that Paladin focuses on delivering tailored solutions rather than just selling products. The company\u2019s setup and support process is comprehensive, ensuring they understand each business\u2019s unique needs and provide customized solutions accordingly.<\/p>\n<p>\u201cThe underlying message is we\u2019re a company that listens to our customer and responds. We understand their pain points. We understand their needs. Our product is organic. We\u2019re constantly engineering it and that will never stop,\u201d he explains.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Author&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">brian bullock\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Author<\/span> [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When a retailer chooses a POS system they\u2019re partnering with its provider. The effectiveness of its tech support is everything.<\/p>\n","protected":false},"author":13,"featured_media":29771,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[3,16,4],"tags":[258,165,277,279,93,299],"class_list":["post-29769","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-posts","category-how-tos","category-industry-news","tag-amory-hardware","tag-caledonia-village-ace-hardware","tag-coos-curry-supply","tag-nettleton-hardware","tag-paladin-data-corporation","tag-red-oak-hardware-hank","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Importance of Tech Support - Retail Science<\/title>\n<meta name=\"description\" content=\"When a retailer chooses a POS system they\u2019re partnering with its provider. The effectiveness of its tech support is everything.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/paladinpointofsale.com\/retailscience\/home\/the-importance-of-tech-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Importance of Tech Support - Retail Science\" \/>\n<meta property=\"og:description\" content=\"When a retailer chooses a POS system they\u2019re partnering with its provider. The effectiveness of its tech support is everything.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/paladinpointofsale.com\/retailscience\/home\/the-importance-of-tech-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Retail Science\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/paladindatacorp\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-08-29T14:24:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-04T21:07:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/paladinpointofsale.com\/retailscience\/wp-content\/uploads\/sites\/2\/2024\/08\/RS-Sept24_Support-600.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Brian Bullock\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@paladindatacorp\" \/>\n<meta name=\"twitter:site\" content=\"@paladindatacorp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Brian Bullock\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/home\\\/the-importance-of-tech-support\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/home\\\/the-importance-of-tech-support\\\/\"},\"author\":{\"name\":\"Brian Bullock\",\"@id\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/home\\\/#\\\/schema\\\/person\\\/e5b5b4a78ded2bf74f8b4ca69f2a0518\"},\"headline\":\"The Importance of Tech Support\",\"datePublished\":\"2024-08-29T14:24:19+00:00\",\"dateModified\":\"2025-02-04T21:07:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/home\\\/the-importance-of-tech-support\\\/\"},\"wordCount\":3458,\"image\":{\"@id\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/home\\\/the-importance-of-tech-support\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2024\\\/08\\\/RS-Sept24_Support-600.jpg\",\"keywords\":[\"Amory Hardware\",\"Caledonia Village Ace Hardware\",\"Coos Curry Supply\",\"Nettleton Hardware\",\"Paladin Data Corporation\",\"Red Oak Hardware Hank\"],\"articleSection\":[\"All Posts\",\"How-To's\",\"Industry News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/home\\\/the-importance-of-tech-support\\\/\",\"url\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/home\\\/the-importance-of-tech-support\\\/\",\"name\":\"The Importance of Tech Support - Retail Science\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/home\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/home\\\/the-importance-of-tech-support\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/home\\\/the-importance-of-tech-support\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2024\\\/08\\\/RS-Sept24_Support-600.jpg\",\"datePublished\":\"2024-08-29T14:24:19+00:00\",\"dateModified\":\"2025-02-04T21:07:24+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/home\\\/#\\\/schema\\\/person\\\/e5b5b4a78ded2bf74f8b4ca69f2a0518\"},\"description\":\"When a retailer chooses a POS system they\u2019re partnering with its provider. The effectiveness of its tech support is everything.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/home\\\/the-importance-of-tech-support\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/home\\\/the-importance-of-tech-support\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/home\\\/the-importance-of-tech-support\\\/#primaryimage\",\"url\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2024\\\/08\\\/RS-Sept24_Support-600.jpg\",\"contentUrl\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2024\\\/08\\\/RS-Sept24_Support-600.jpg\",\"width\":600,\"height\":300,\"caption\":\"An image of tech support staff working on computers.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/home\\\/the-importance-of-tech-support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/home\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The Importance of Tech Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/home\\\/#website\",\"url\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/home\\\/\",\"name\":\"Retail Science\",\"description\":\"Intelligent Research for Retailers\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/home\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/home\\\/#\\\/schema\\\/person\\\/e5b5b4a78ded2bf74f8b4ca69f2a0518\",\"name\":\"Brian Bullock\",\"url\":\"https:\\\/\\\/paladinpointofsale.com\\\/retailscience\\\/home\\\/author\\\/brianbullock\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The Importance of Tech Support - Retail Science","description":"When a retailer chooses a POS system they\u2019re partnering with its provider. The effectiveness of its tech support is everything.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/paladinpointofsale.com\/retailscience\/home\/the-importance-of-tech-support\/","og_locale":"en_US","og_type":"article","og_title":"The Importance of Tech Support - Retail Science","og_description":"When a retailer chooses a POS system they\u2019re partnering with its provider. The effectiveness of its tech support is everything.","og_url":"https:\/\/paladinpointofsale.com\/retailscience\/home\/the-importance-of-tech-support\/","og_site_name":"Retail Science","article_publisher":"https:\/\/www.facebook.com\/paladindatacorp\/","article_published_time":"2024-08-29T14:24:19+00:00","article_modified_time":"2025-02-04T21:07:24+00:00","og_image":[{"width":600,"height":300,"url":"https:\/\/paladinpointofsale.com\/retailscience\/wp-content\/uploads\/sites\/2\/2024\/08\/RS-Sept24_Support-600.jpg","type":"image\/jpeg"}],"author":"Brian Bullock","twitter_card":"summary_large_image","twitter_creator":"@paladindatacorp","twitter_site":"@paladindatacorp","twitter_misc":{"Written by":"Brian Bullock","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/paladinpointofsale.com\/retailscience\/home\/the-importance-of-tech-support\/#article","isPartOf":{"@id":"https:\/\/paladinpointofsale.com\/retailscience\/home\/the-importance-of-tech-support\/"},"author":{"name":"Brian Bullock","@id":"https:\/\/paladinpointofsale.com\/retailscience\/home\/#\/schema\/person\/e5b5b4a78ded2bf74f8b4ca69f2a0518"},"headline":"The Importance of Tech Support","datePublished":"2024-08-29T14:24:19+00:00","dateModified":"2025-02-04T21:07:24+00:00","mainEntityOfPage":{"@id":"https:\/\/paladinpointofsale.com\/retailscience\/home\/the-importance-of-tech-support\/"},"wordCount":3458,"image":{"@id":"https:\/\/paladinpointofsale.com\/retailscience\/home\/the-importance-of-tech-support\/#primaryimage"},"thumbnailUrl":"https:\/\/paladinpointofsale.com\/retailscience\/wp-content\/uploads\/sites\/2\/2024\/08\/RS-Sept24_Support-600.jpg","keywords":["Amory Hardware","Caledonia Village Ace Hardware","Coos Curry Supply","Nettleton Hardware","Paladin Data Corporation","Red Oak Hardware Hank"],"articleSection":["All Posts","How-To's","Industry News"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/paladinpointofsale.com\/retailscience\/home\/the-importance-of-tech-support\/","url":"https:\/\/paladinpointofsale.com\/retailscience\/home\/the-importance-of-tech-support\/","name":"The Importance of Tech Support - Retail Science","isPartOf":{"@id":"https:\/\/paladinpointofsale.com\/retailscience\/home\/#website"},"primaryImageOfPage":{"@id":"https:\/\/paladinpointofsale.com\/retailscience\/home\/the-importance-of-tech-support\/#primaryimage"},"image":{"@id":"https:\/\/paladinpointofsale.com\/retailscience\/home\/the-importance-of-tech-support\/#primaryimage"},"thumbnailUrl":"https:\/\/paladinpointofsale.com\/retailscience\/wp-content\/uploads\/sites\/2\/2024\/08\/RS-Sept24_Support-600.jpg","datePublished":"2024-08-29T14:24:19+00:00","dateModified":"2025-02-04T21:07:24+00:00","author":{"@id":"https:\/\/paladinpointofsale.com\/retailscience\/home\/#\/schema\/person\/e5b5b4a78ded2bf74f8b4ca69f2a0518"},"description":"When a retailer chooses a POS system they\u2019re partnering with its provider. The effectiveness of its tech support is everything.","breadcrumb":{"@id":"https:\/\/paladinpointofsale.com\/retailscience\/home\/the-importance-of-tech-support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/paladinpointofsale.com\/retailscience\/home\/the-importance-of-tech-support\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/paladinpointofsale.com\/retailscience\/home\/the-importance-of-tech-support\/#primaryimage","url":"https:\/\/paladinpointofsale.com\/retailscience\/wp-content\/uploads\/sites\/2\/2024\/08\/RS-Sept24_Support-600.jpg","contentUrl":"https:\/\/paladinpointofsale.com\/retailscience\/wp-content\/uploads\/sites\/2\/2024\/08\/RS-Sept24_Support-600.jpg","width":600,"height":300,"caption":"An image of tech support staff working on computers."},{"@type":"BreadcrumbList","@id":"https:\/\/paladinpointofsale.com\/retailscience\/home\/the-importance-of-tech-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/paladinpointofsale.com\/retailscience\/home\/"},{"@type":"ListItem","position":2,"name":"The Importance of Tech Support"}]},{"@type":"WebSite","@id":"https:\/\/paladinpointofsale.com\/retailscience\/home\/#website","url":"https:\/\/paladinpointofsale.com\/retailscience\/home\/","name":"Retail Science","description":"Intelligent Research for Retailers","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/paladinpointofsale.com\/retailscience\/home\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/paladinpointofsale.com\/retailscience\/home\/#\/schema\/person\/e5b5b4a78ded2bf74f8b4ca69f2a0518","name":"Brian Bullock","url":"https:\/\/paladinpointofsale.com\/retailscience\/home\/author\/brianbullock\/"}]}},"_links":{"self":[{"href":"https:\/\/paladinpointofsale.com\/retailscience\/home\/wp-json\/wp\/v2\/posts\/29769","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/paladinpointofsale.com\/retailscience\/home\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/paladinpointofsale.com\/retailscience\/home\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/paladinpointofsale.com\/retailscience\/home\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/paladinpointofsale.com\/retailscience\/home\/wp-json\/wp\/v2\/comments?post=29769"}],"version-history":[{"count":0,"href":"https:\/\/paladinpointofsale.com\/retailscience\/home\/wp-json\/wp\/v2\/posts\/29769\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/paladinpointofsale.com\/retailscience\/home\/wp-json\/wp\/v2\/media\/29771"}],"wp:attachment":[{"href":"https:\/\/paladinpointofsale.com\/retailscience\/home\/wp-json\/wp\/v2\/media?parent=29769"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/paladinpointofsale.com\/retailscience\/home\/wp-json\/wp\/v2\/categories?post=29769"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/paladinpointofsale.com\/retailscience\/home\/wp-json\/wp\/v2\/tags?post=29769"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}