{"id":27919,"date":"2020-05-29T13:10:07","date_gmt":"2020-05-29T20:10:07","guid":{"rendered":"https:\/\/paladinpointofsale.com\/retailscience\/?p=27919"},"modified":"2025-09-22T15:20:15","modified_gmt":"2025-09-22T22:20:15","slug":"retail-theft-prevention-is-more-important-than-ever","status":"publish","type":"post","link":"https:\/\/paladinpointofsale.com\/retailscience\/home\/retail-theft-prevention-is-more-important-than-ever\/","title":{"rendered":"Retail Theft Prevention is More Important than Ever"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_post_title meta=&#8221;off&#8221; featured_placement=&#8221;background&#8221; _builder_version=&#8221;4.16&#8243; title_font=&#8221;|700||on|||||&#8221; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;30px&#8221; background_color=&#8221;rgba(255,255,255,0)&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;0px||&#8221; custom_padding=&#8221;15%||15%&#8221; title_text_shadow_style=&#8221;preset2&#8243; text_shadow_style=&#8221;preset2&#8243; parallax_effect=&#8221;on&#8221; module_bg_color=&#8221;rgba(255,255,255,0)&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_post_title][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Intro&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span data-contrast=\"auto\">After weeks of pandemic fear,\u00a0<\/span><span data-contrast=\"auto\">unfathomable sickness and death,\u00a0<\/span><span data-contrast=\"auto\">social distancing,\u00a0<\/span><span data-contrast=\"auto\">government-mandated isolation,\u00a0<\/span><span data-contrast=\"auto\">societal shutdowns,\u00a0<\/span><span data-contrast=\"auto\">and\u00a0<\/span><span data-contrast=\"auto\">economic meltdowns<\/span><span data-contrast=\"auto\">, America and the rest of the world is reopening.\u00a0<\/span><span data-contrast=\"auto\">People all over the world are anxious to get back to normal \u2013 whatever that might be remains to be seen \u2013 which\u00a0<\/span><span data-contrast=\"auto\">means they will be returning to stores, barber shops, salons, offices, restaurants and bars<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0and more. While that\u2019s good news for businesses that have been closed, consider that people who rely on\u00a0<\/span><span data-contrast=\"auto\">retail theft, fraud and burglary are also\u00a0<\/span><span data-contrast=\"auto\">ch<\/span><span data-contrast=\"auto\">o<\/span><span data-contrast=\"auto\">mping<\/span><span data-contrast=\"auto\">\u00a0at the bit to get back to \u201c<\/span><span data-contrast=\"auto\">business<\/span><span data-contrast=\"auto\">.\u201d<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The National Retail Federation\u2019s\u00a0<\/span><a href=\"https:\/\/nrf.com\/research\/2019-organized-retail-crime-survey\"><span data-contrast=\"none\">2019 Organized\u00a0<\/span><span data-contrast=\"none\">Retail\u00a0<\/span><span data-contrast=\"none\">Crime\u00a0<\/span><span data-contrast=\"none\">(ORC)\u00a0<\/span><span data-contrast=\"none\">S<\/span><span data-contrast=\"none\">urvey<\/span><\/a><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">hows<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">its costs the industry $703,320 out of every $1 billion in sales<\/span><span data-contrast=\"auto\">\u00a0and two out of three\u00a0<\/span><span data-contrast=\"auto\">respondents saying they saw an increase during the year<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Organized retail crime is shoplifting, cargo theft,\u00a0<\/span><span data-contrast=\"auto\">retail fraud, cybercrime and other coordinated efforts\u00a0<\/span><span data-contrast=\"auto\">occurring in retail environments.\u00a0<\/span><span data-contrast=\"auto\">Lately, the crimes include what loss prevention professionals call door hits, which are essentially criminal flash mobs where several\u00a0<\/span><span data-contrast=\"auto\">individuals grab as much as they can from store racks or shelves and sprint for the exits.\u00a0<\/span><span data-contrast=\"auto\">These groups are part of larger organizations that move from stor<\/span><span data-contrast=\"auto\">e to store<\/span><span data-contrast=\"auto\">\u00a0and\u00a0<\/span><span data-contrast=\"auto\">city to city.<\/span><span data-contrast=\"auto\">\u00a0The merchandise is resold or<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0in some cases<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0returned to stores for \u201crefunds\u201d adding another layer of crime.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Post-pandemic Retail &#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Post-pandemic\u00a0Retail\u00a0<\/h2>\n<p><span data-contrast=\"auto\">As the world works toward regaining its footing after the health and economic cris<\/span><span data-contrast=\"auto\">is,\u00a0<\/span><span data-contrast=\"auto\">the American economy won\u2019t break<\/span><span data-contrast=\"auto\">\u00a0out of the gates like an Olympic sprinter. Instead, both federal and state governments\u00a0<\/span><span data-contrast=\"auto\">developed<\/span><span data-contrast=\"auto\">\u00a0plans\u00a0<\/span><span data-contrast=\"auto\">for staged\u00a0<\/span><span data-contrast=\"auto\">re<\/span><span data-contrast=\"auto\">openings<\/span><span data-contrast=\"auto\">\u00a0that limit which businesses\u00a0<\/span><span data-contrast=\"auto\">can<\/span><span data-contrast=\"auto\">\u00a0resume operations and how they could serve their patrons. Limits include how many people\u00a0<\/span><span data-contrast=\"auto\">are<\/span><span data-contrast=\"auto\">\u00a0allowed inside a\u00a0<\/span><span data-contrast=\"auto\">business at one time and\u00a0<\/span><span data-contrast=\"auto\">require\u00a0<\/span><span data-contrast=\"auto\">social distancing requirements, as well.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">At the same time, many businesses that\u00a0<\/span><span data-contrast=\"auto\">had\u00a0<\/span><span data-contrast=\"auto\">to lay<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">off or furlough staff\u00a0<\/span><span data-contrast=\"auto\">will most likely\u00a0<\/span><span data-contrast=\"auto\">open with reduced hours and employees.\u00a0<\/span><span data-contrast=\"auto\">Fewer employees to monitor shoppers, many of whom will be wearing protective masks,<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">creates\u00a0<\/span><span data-contrast=\"auto\">a retail environment that merchants have never seen before.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Representatives of the International Association of Financial Crime Investigators\u00a0<\/span><span data-contrast=\"auto\">expect a significant increase in organized retail crim<\/span><span data-contrast=\"auto\">e targeting big-ticket items, more door hits, return fraud, and counterfeit money purch<\/span><span data-contrast=\"auto\">ases. This is because just like retailers, ORC syndic<\/span><span data-contrast=\"auto\">ates have\u00a0<\/span><span data-contrast=\"auto\">been out of work since stores\u00a0<\/span><span data-contrast=\"auto\">closed<\/span><span data-contrast=\"auto\">\u00a0their doors<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Hamstrung Enforcement &#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Hamstrung\u00a0Enforcement\u00a0<\/h2>\n<p><span data-contrast=\"auto\">While reporting on the societal shutdown has focused on the economic<\/span><span data-contrast=\"auto\">\u00a0impacts,<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">law<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">enforcement, prosecution and incarceration has also been affected.\u00a0<\/span><span data-contrast=\"auto\">COVID-19 has changed the way\u00a0<\/span><span data-contrast=\"auto\">crimes are\u00a0<\/span><span data-contrast=\"auto\">reported and\u00a0<\/span><span data-contrast=\"auto\">investigated.\u00a0<\/span><span data-contrast=\"auto\">\u00a0Because the courts are closed, l<\/span><span data-contrast=\"auto\">aw enforcement\u00a0<\/span><span data-contrast=\"auto\">agencies\u00a0<\/span><span data-contrast=\"auto\">are more selectiv<\/span><span data-contrast=\"auto\">e\u00a0<\/span><span data-contrast=\"auto\">when they make arrests\u00a0<\/span><span data-contrast=\"auto\">to prevent clogging up an already backlogged prosecution process<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">A<\/span><span data-contrast=\"auto\">dd to that,\u00a0<\/span><span data-contrast=\"auto\">many states are releasing nonviolent offenders to reduce their<\/span><span data-contrast=\"auto\">\u00a0growing<\/span><span data-contrast=\"auto\">\u00a0jail and prison populations.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Ben Dugan, president of the\u00a0<\/span><a href=\"https:\/\/clearusa.org\/\"><span data-contrast=\"none\">Coalition of Law Enforcement and Retail<\/span><\/a><span data-contrast=\"auto\">\u00a0(CLEAR) and senior manager of ORC and corporate investigations at CVS Health, said in a recent<\/span><i><span data-contrast=\"auto\">\u00a0<\/span><\/i><a href=\"https:\/\/losspreventionmedia.com\/\"><i><span data-contrast=\"none\">Loss Prevention Magazi<\/span><\/i><i><span data-contrast=\"none\">ne<\/span><\/i><\/a><span data-contrast=\"auto\">\u00a0webinar that with\u00a0<\/span><span data-contrast=\"auto\">a 75% criminal recidivism rate\u00a0<\/span><span data-contrast=\"auto\">there will be thousands of offenders back on the streets<\/span><span data-contrast=\"auto\">\u00a0and with the socially accepted practice of wearing masks while \u201cshopping<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u201d<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Historical Precedent &#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Historical Precedent\u00a0<\/h2>\n<p><span data-contrast=\"auto\">The expected increase in crime isn\u2019t\u00a0<\/span><span data-contrast=\"auto\">catching\u00a0<\/span><span data-contrast=\"auto\">us\u00a0<\/span><span data-contrast=\"auto\">u<\/span><span data-contrast=\"auto\">naware<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-contrast=\"auto\">Caroline Kochman, executive director of the\u00a0<\/span><a href=\"https:\/\/www.shopliftingprevention.org\/the-shoplifting-problem\/\"><span data-contrast=\"none\">National Association of Shoplifting Prevention<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">(<\/span><span data-contrast=\"none\">NASP)<\/span><\/a><span data-contrast=\"auto\">, says there is a historical precedent for\u00a0<\/span><span data-contrast=\"auto\">a surge in\u00a0<\/span><span data-contrast=\"auto\">retail theft\u00a0<\/span><span data-contrast=\"auto\">during the COVID-19 shutdown and\u00a0<\/span><span data-contrast=\"auto\">afterward\u00a0<\/span><span data-contrast=\"auto\">when retail stores begin to reopen.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Following 9\/11 there was a\u00a0<\/span><span data-contrast=\"auto\">16% increase\u00a0<\/span><span data-contrast=\"auto\">in retail theft\u00a0<\/span><span data-contrast=\"auto\">and the<\/span><span data-contrast=\"auto\">re was a<\/span><span data-contrast=\"auto\">\u00a034% increase during the Great Recession (2008).<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Kochman sa<\/span><span data-contrast=\"auto\">ys\u00a0<\/span><span data-contrast=\"auto\">surveys<\/span><span data-contrast=\"auto\">\u00a0of shoplifting offenders showed the\u00a0<\/span><span data-contrast=\"auto\">economic turmoil of the times led to much of the crime:\u00a0<\/span><span data-contrast=\"auto\">31%\u00a0<\/span><span data-contrast=\"auto\">of offenders\u00a0<\/span><span data-contrast=\"auto\">said they didn\u2019t have money to purchase the items they stole<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-contrast=\"auto\">She\u00a0<\/span><span data-contrast=\"auto\">also sa<\/span><span data-contrast=\"auto\">ys<\/span><span data-contrast=\"auto\">\u00a0many of these individuals\u00a0<\/span><span data-contrast=\"auto\">do<\/span><span data-contrast=\"auto\">n\u2019t\u00a0<\/span><span data-contrast=\"auto\">act<\/span><span data-contrast=\"auto\">\u00a0alone.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Approximately 38% of juvenil<\/span><span data-contrast=\"auto\">e<\/span><span data-contrast=\"auto\">\u00a0and 25% of adult offenders<\/span><span data-contrast=\"auto\">\u00a0were approached by somebody to steal<\/span><span data-contrast=\"auto\">\u00a0items for them.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">And 20% of juven<\/span><span data-contrast=\"auto\">i<\/span><span data-contrast=\"auto\">les\u00a0<\/span><span data-contrast=\"auto\">and 12% of adults were paid to shoplift.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Inside Jobs&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Inside Jobs<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Not all retail crime is\u00a0<\/span><span data-contrast=\"auto\">perpetrated<\/span><span data-contrast=\"auto\">\u00a0by strangers. A huge per<\/span><span data-contrast=\"auto\">centage is employee theft, says Nathan Looman, president and founder of Watcher Total Protection<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">43.7% of retail th<\/span><span data-contrast=\"auto\">eft comes from e<\/span><span data-contrast=\"auto\">mployee<\/span><span data-contrast=\"auto\">s<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">$16.2<\/span><span data-contrast=\"auto\">\u00a0billion is\u00a0<\/span><span data-contrast=\"auto\">lost\u00a0<\/span><span data-contrast=\"auto\">annually\u00a0<\/span><span data-contrast=\"auto\">due to employee theft<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">18.7% collusion between internal and external actors<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">These numbers are likely to rise, too, due to the incredibly high numbers of retail employees who were either furloughed or laid off during the retail shutdown. The Bureau of Labor\u00a0<\/span><span data-contrast=\"auto\">Statistics showed that 2.1 million retail jobs were lost in April alone.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The most common form of employee\u00a0<\/span><span data-contrast=\"auto\">retail\u00a0<\/span><span data-contrast=\"auto\">theft today is return fraud. Looman says the typical theft\u00a0<\/span><span data-contrast=\"auto\">starts when a customer makes a purchase and doesn\u2019t take the receipt. An employee can use that receipt to make a fraudulent return and take that amount of money out o<\/span><span data-contrast=\"auto\">f the till.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u201cA single employee doing these types of transactions on a daily basis can add up to $70,000 a year,\u201d Looman explains, adding that the COVID-19\u00a0<\/span><span data-contrast=\"auto\">retail restrictions have made those transactions easier, too. \u201cWe\u2019re starting to change how we do business<\/span><span data-contrast=\"auto\">. These transactions \u2013 there&#8217;s a lot more opportunity to do these transactions\u00a0<\/span><span data-contrast=\"auto\">with<\/span><span data-contrast=\"auto\">\u00a0fewer eyes in the stores.\u201d<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">During the retail shutdown, m<\/span><span data-contrast=\"auto\">any businesses have\u00a0<\/span><span data-contrast=\"auto\">taken steps\u00a0<\/span><span data-contrast=\"auto\">to reduce customer contact in the aisles and at the checkout\u00a0<\/span><span data-contrast=\"auto\">counter<\/span><span data-contrast=\"auto\">\u00a0to make their stores\u00a0<\/span><span data-contrast=\"auto\">more attractive and safer to shoppers. One of the methods to speed checkout has been to increase the purchase amount\u00a0<\/span><span data-contrast=\"auto\">requiring a<\/span><span data-contrast=\"auto\">\u00a0customer<\/span><span data-contrast=\"auto\">\u00a0signature at the point of sale.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Looman say<\/span><span data-contrast=\"auto\">s doing\u00a0<\/span><span data-contrast=\"auto\">that increases the lik<\/span><span data-contrast=\"auto\">elihood of employee theft and suggests video surveillance such as the integration between Watcher and Pala<\/span><span data-contrast=\"auto\">din Data Corporation\u2019s point of sale to prevent\u00a0<\/span><span data-contrast=\"auto\">such instances. The integration\u00a0<\/span><span data-contrast=\"auto\">provides an overlay of real-time point of sale data onto video surveillance<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">recordings. This\u00a0<\/span><span data-contrast=\"auto\">lets businesses review questionable transactions and provides several ways to recall transaction data.<\/span><span data-contrast=\"auto\">\u00a0He also suggests requiring any merchandise return of more than $20 to require a manager\u2019s auth<\/span><span data-contrast=\"auto\">orization.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Preparing for the Return &#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Preparing for the Return<\/h2>\n<p><span data-contrast=\"auto\">As societ<\/span><span data-contrast=\"auto\">ies<\/span><span data-contrast=\"auto\">\u00a0take<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">steps toward<\/span><span data-contrast=\"auto\">\u00a0resuming business as usual, retailers should be ready for more unusual times. Just like pent up demand\u00a0<\/span><span data-contrast=\"auto\">from good customers can get a business going,\u00a0<\/span><span data-contrast=\"auto\">a similar\u00a0<\/span><span data-contrast=\"auto\">surge in retail theft<\/span><span data-contrast=\"auto\">\u00a0can ruin\u00a0<\/span><span data-contrast=\"auto\">a reopening.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">There are plenty of ways for businesses to protect themselves.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">A<\/span><span data-contrast=\"auto\">dded physical security<\/span><span data-contrast=\"auto\">\u00a0and<\/span><span data-contrast=\"auto\">\u00a0video surveillance and video analytics\u00a0<\/span><span data-contrast=\"auto\">software<\/span><span data-contrast=\"auto\">\u00a0will protect a store and its inventory<\/span><span data-contrast=\"auto\">\u00a0are the most effective.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Increased customer service helps. Greet shoppers at the door and encourage store associates to continually offer\u00a0<\/span><span data-contrast=\"auto\">them\u00a0<\/span><span data-contrast=\"auto\">assistance<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Too much attention may be a slight annoyance to some shoppers, but it<\/span><span data-contrast=\"auto\">\u2019<\/span><span data-contrast=\"auto\">s a\u00a0<\/span><span data-contrast=\"auto\">deterrent<\/span><span data-contrast=\"auto\">\u00a0to shoplifters.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Arrange aisles and displays to increase visibility and eliminate blind spots.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Signage alerting would-be shoplifters<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">that they\u2019re being watched is a proven deterrent.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">T<\/span><span data-contrast=\"auto\">rain employees to look for suspicious behaviors and tools of the trade. ORC and well-practiced shoplifters use large handbags, backpacks,<\/span><span data-contrast=\"auto\">\u00a0merchandise bags from other stores, and even baby strollers to lift merchandise.<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">A<\/span><span data-contrast=\"auto\">nd in this age of COVID-19 protective masks,\u00a0<\/span><span data-contrast=\"auto\">train\u00a0<\/span><span data-contrast=\"auto\">employees look beyond the facial cov<\/span><span data-contrast=\"auto\">erings and pay attention to customer behavior when protecting\u00a0<\/span><span data-contrast=\"auto\">your store and its\u00a0<\/span><span data-contrast=\"auto\">inventory.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">To\u00a0<\/span><span data-contrast=\"auto\">steal from\u00a0<\/span><span data-contrast=\"auto\">Benjamin Franklin<\/span><span data-contrast=\"auto\">\u2019s\u00a0<\/span><span data-contrast=\"auto\">age-old wisdom<\/span><span data-contrast=\"auto\">\u00a0\u2013 A<\/span><span data-contrast=\"auto\">n\u00a0<\/span><span data-contrast=\"auto\">ounce of<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">loss prevention can\u00a0<\/span><span data-contrast=\"auto\">help cure a\u00a0<\/span><span data-contrast=\"auto\">ton of\u00a0<\/span><span data-contrast=\"auto\">store<\/span><span data-contrast=\"auto\">\u00a0shrinkage<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_team_member name=&#8221;Brian Bullock&#8221; position=&#8221;Author&#8221; admin_label=&#8221;Brian&#8217;s Author Box&#8221; _builder_version=&#8221;4.16&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_team_member][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>After weeks of pandemic fear,\u00a0unfathomable sickness and death,\u00a0social distancing,\u00a0government-mandated isolation,\u00a0societal shutdowns,\u00a0and\u00a0economic meltdowns, America and the rest of the world is reopening.\u00a0People all over the world are anxious to get back to normal \u2013 whatever that might be remains to be seen \u2013 which\u00a0means they will be returning to stores, barber shops, salons, offices, restaurants and [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":27920,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[3,16,4,18],"tags":[180,181,125,179],"class_list":["post-27919","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-posts","category-how-tos","category-industry-news","category-retail-hacks","tag-coalition-of-law-enforcement-and-retail-clear","tag-national-association-of-shoplifting-prevention-nasp","tag-national-retail-federation","tag-organized-retail-crime-survey","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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